Shipping Policy

Shape Plate Shipping Policy

Last updated: 31-03-2026

1. Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with tracking information. During high-volume periods, processing times may extend slightly. We appreciate your patience.

2. Shipping Times Estimated delivery times:

• United States: 2–5 business days
• Canada: 5–10 business days
• International: 7–15 business days

Shipping times are estimates and may vary due to carrier delays, customs, weather conditions, or other factors beyond our control.

3. Shipping Costs

• Free standard shipping may be offered on qualifying orders.
• Expedited shipping options (if available) will be shown at checkout.

Shipping fees are non-refundable once an order has shipped.

4. Tracking You will receive a tracking number via email once your order ships. Please allow up to 24 hours for tracking updates to appear.

5. Incorrect Address Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is entered:

• Contact us immediately at info@shape-plate.com
• If the order has already shipped, we cannot guarantee address changes.

Shape Plate is not responsible for lost packages due to incorrect shipping information provided by the customer.

6. Lost or Delayed Packages If your package appears lost or significantly delayed:

• Contact us within 7 days of the expected delivery date.
• We will assist in contacting the carrier.

We are not responsible for delays caused by the shipping carrier once the package has left our facility.